We are improvingit
At improvingit, we’re more than IT experts. We’re long-term partners to the businesses we support. Our role is to make technology reliable, secure, and predictable, so your organization can focus on what matters most.
We’re here when things go wrong, but more importantly, we work proactively to prevent issues before they disrupt your team. Based in Chilliwack, improvingit supports businesses across the Fraser Valley and throughout Canada with managed IT services, cybersecurity, and cloud solutions.
A Legacy of Excellence, A Clearer Identity
Formerly Kerkhoff Technologies Inc., improvingit represents an evolution of our brand, not a change in our values. Our commitment to innovation, problem-solving, and dependable IT support remains the same. The name improvingit simply reflects what we’ve always done: continuously improve how technology supports our clients.
What We Are About
Unlocking Potential
We believe that everyone, and every organization has potential to succeed, when given the tools and training to do so. By engaging in our community, professionally, socially, and charitably we can build trust and unlock the potential of everyone.
Here's the thing: IT doesn't have to be a necessary evil. When done right, it can be your secret weapon! If you want your organization to grow, your IT should be working with you, not against you
In fact, that is why we changed our name. The time had come for a change to something that better spoke to who we are as a company, so we thought long and hard on how we could more accurately put our core values front and centre, (and that wasn't already taken). At its core, that is what we do. We use technology, process, your experience (and ours) to make everything better, improving it a little every day.
What Else Are We About
Build Trust: Through Community
Building trust through community means asking thoughtful questions, listening well, and following through on what we commit to. We show our value by maintaining that trust, even after formal relationships end. We also give back through donations and our time to help our community thrive.
Better Today Than Yesterday
Striving to be better today than yesterday means continually improving our skills and mindset, gaining experience, and strengthening our clients’ organizations. We share what we learn to help others streamline and improve their processes so we can all grow together.
Lean Into Challenges
Leaning into challenges means seeking new perspectives and drawing on the experience and wisdom of others. We’re willing to try, fail, and keep going, tackling challenges step by step and working alongside our clients to solve what seems impossible.
Look At The Bigger Picture
Looking at the bigger picture means delivering solutions that are effective without being overcomplicated or falling short. We think pragmatically, consider the full picture, and stay focused on the mission. Even when we don’t have all the answers, we work through them.
Meet Our Team
President
Joshua Smith
Joshua started as a service technician with the company more than a decade ago. Over this time, he has been involved in all aspects of the business, bringing valuable experience to the role of President. When not in his home office, he enjoys photography, woodworking, gaming and 3D printing.
Fractional CIO
Isabelle Schmidt
Isabelle has 20 years of experience in systems design and management, primarily with Microsoft solutions with a focus on emerging solutions. Her biggest strength is seeing the big picture while still paying attention to detail.
AVP Service
Daniel Hoeving
Daniel has 20 years of experience with system/network administration and client support in mixed environments. His wide range of skills allows him to come up with flexible solutions to meet the most complex needs.
Service Coordinator
Chelsea Meyer
Born and raised in Chilliwack, Chelsea is the organizational guru you can count on. With 9 years of experience telling people where to be and when, she keeps everything running smoothly. When she’s not arranging support, she’s with friends and family or diving into her latest hobby hyper-fixation.
Systems Administrator
Brent Petkau
30+ years of getting involved in others’ computer issues, helping reduce stress and improve productivity. Born on a farm in the heart of Manitoba, he’s great at seeking and destroying tech pain points and getting to the point where all questions are answered. When he’s not working on computers, he’s exploring the region and drinking way too much coffee.
Systems Administrator
Dave Baartman
Over 20 years of keeping your systems running smoother than your Wi‑Fi signal. Born and raised in the Fraser Valley, he keeps IT running smoothly, often acting as a digital firefighter to stop issues before they turn into disasters. In his free time, he enjoys ice hockey and golfing.
Systems Administrator
Karam Dhaliwal
6+ years of experience resolving IT issues. Born in a small town in northern India, he loves helping clients tackle challenges and improve systems (with a bit of tech wizardry). When he’s not solving tech issues, he’s with family, exploring BC, or racing around the office in his chair.
Systems Administrator
Pratham Pachchigar
Pratham, originally from Surat, India, moved to Canada in 2020 to study Computer Information Systems at the University of the Fraser Valley, graduating in 2024. He joined Improving IT shortly after, helping clients maintain secure and reliable systems. Outside work, he’s a self-taught investor, outdoor enthusiast, and sports lover.
Jr Operations & Business Analyst
Komal Kaur
Komal’s journey into tech started at a cybersecurity summer camp and led to a double major in Computer Science and Psychology. She’s all about streamlining operations and digging into business analytics. When she’s not optimizing workflows, you’ll find her gardening or baking.
Future Team Member
This could be you
Would you like to join our team? We are currently looking for technicians, engineers and software developers.
Our Office in Chilliwack
Like many businesses, we moved to a fully remote workplace over COVID. We found this helped us expand by building a workforce and the tools needed to make this work successfully. We were able to bring on skilled staff from all over Canada. Post lockdown, we moved offices to a space that was perfect for our new way of operating. To this day we have a hybrid workforce, with some staff in the office, some remote and some hybrid.
