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Get Me Out of Trouble
"GMOOT" - Flat-Fee Support
Our Get Me Out Of Trouble (“GMOOT”)
The "GMOOT" process is a great way to get a hand with an urgent server/network issue which might only need a couple of hours of an expert’s time to resolve. This streamlined process is designed so that we can quickly help you on a fixed-fee basis. We will provide up to 4 hours of work to investigate and work on a resolution to your issue.
How it Works
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Submit the form so that we have your information and the basic details collected.
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We will confirm receipt, and ask any clarifying details as required.
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We will check with our team to confirm we have the skillset and availability to work on this issue within your desired timeframe.
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We will send you an official proposal with T&Cs, Non-Disclosure Agreement, and instructions for submitting payment.
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Upon receipt of funds, we will assign the engineer and start the work.
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When we get close to the time limit, we will provide a summary of where we are, findings, conclusions, and recommendations for the next step.
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Price, Terms, & Conditions
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Only $1000 CAD for up to 4 hours of technical work, plus applicable taxes.
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Time spent getting access to your systems counts towards the 4 hours – Please streamline that as much as possible.
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Acceptance of our Master Customer Agreement (Terms & Conditions).
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GMOOT (Get Me Out of Trouble) is meant to cover up to 4 consecutive hours of work investigation. Any request to split the time beyond (1) week will not be accommodated.
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Every attempt will be made to resolve the issue within the 4 hours allotted.
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Inactive GMOOT tickets will be closed after 1 week of inactivity.
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The 4 hours is a minimum fixed charge to resolve the issue, there will not be any refund if the issue is resolved in less than (4) hours.
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If we identify a solution but can’t achieve it within 4 hours, we will submit a proposal with additional budget.
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GMOOT is intended for high-urgency issues, and requires prompt and accurate technical collaboration with Client.
Frequently Asked Questions
Examples of situations we can help with!
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Password resets.
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Quick high-level. security review.
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Server health check.
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Service outage/ Servers Down.
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Network Outage.
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Urgent break/ fix work.
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Office 365 Configuration Issue.
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Emails/ Mailbox/ Domain Issues.
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Pick an engineer’s brain!
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Backup recovery.
Or some other issue for you to evaluate us with a small issue to experience what it’s like to work with us.
What is 'GMOOT' not suitable for?
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Not-urgent requests not demanding immediate attention.
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Issues that cannot be solved or worked through in one technical session of up to 4 hours.
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For any project or issue that needs more than 4 hours. For that, we recommend a regular retainer as mentioned on the Managed Services pages.